Return & Credit Policy
Returns Within 30 Days (Requires Inspection & RMA#)
- Returns accepted within 30 days for a full refund (less shipping & handling) if:
- Items are complete, in new condition, and in original packaging.
- A valid RMA number is obtained via our website or Customer Service:
- All returns are subject to inspection before approval.
Returns After 30 Days
- Returns after 30 days incur a 10% restocking fee.
- Subject to inspection before credit approval.
Returns Within Warranty Period
- If a warranty item requires work or parts, credit may be issued at our discretion with a 25% restocking fee plus repair costs.
- No credit for expired warranties. Customers may:
- Request a free repair estimate
- Have the item returned or disposed of
Distributor Returns
- Same policies apply.
- No automatic credits before inspection.
- Credit memos issued post-inspection.
Return Instructions
- Fill out this form (Click HERE) to request an RMA.
- Follow instructions received via email.
Damaged in Delivery
- Do not sign for damaged items.
- If damage occurs:
- Keep original packaging.
- Request a Damage Inspection Report from the freight company.
- Ask the carrier to return the item.
- Do not return items yourself to avoid delays.
- Provide the Damage Call Tag number to Customer Service for reorder or credit.
Defective Merchandise
- Report defects to Customer Service:
Non-Returnable Items
- Returns without authorization
- Invalid or outdated part numbers
- Special order/custom items
- Discontinued products
Additional Conditions
- No returns/repairs without an RMA.
- The following cannot be returned for credit:
- Modified catalog items
- Benches, cabinets, and large denture equipment
- Boil-out, wash-out, and curing units
- Lab layouts, large central dust collectors
- No credit for improperly packed/damaged returns.
